Team members on Fortnite Communities are different from team members in Creator Portal. A community moderation team is solely responsible for moderating the community you create, not your game development.
You can invite community members to one or more moderation roles:
Administrator: Modifies community details, adds channels, and invites other moderators.
Moderator: Moderates community content by deleting it from your community.
Announcement Manager: Posts announcements to Fortnite.
From your main community landing page, click Edit team or the Gear icon next to your community name, then select Team.
This opens the Community Settings > Team window where you can invite other users to join your community management team.
Click Add team member.
Add team members dialog. Search for users by their Display Name. In order to show up in your search results, the user should have already participated in your community by posting or replying at least once.
Add a team member step. Select a user. You can see their activity in your community to make sure you are choosing the right user.
The Add a team member step when searching for users by display name. Select their role(s). Users can be assigned more than one role if you want them to perform multiple tasks.
The user you have added now shows in the Team panel, along with the roles you assigned to that user.
Team panel. To adjust the roles of a user that’s already been added to your team, click the dropdown in the Role column and check or uncheck the roles you want to change. Note: the owner role cannot be changed.
Select one or more roles. At any time, you can also click the ellipsis menu to remove a user from your moderation team.
Remove a user from your team.
Managing Your Community
Deleting Posts and Replies
Users can delete their own posts or replies. Users can also report content from other users that violates the Fortnite Communities Guidelines. Refer to Reporting Content on Fortnite Communities for more information.
You may want to have your own rules above and beyond Epic’s that govern how people should engage in your community. This provides you with the option of deleting content from your community that might not violate Epic’s Terms of Service, but that might be off topic or inappropriate in that context.
For example, a channel dedicated to bug reporting might include a rule about posts being specific to bugs and hitches. That way if someone makes posts not related to bugs and fixes, you can delete the post without reporting the user, because their post is off topic to your channel, but doesn’t break the Fortnite Communities Guidelines.
Deleting a Post
Click the vertical ellipsis menu next to the post title and select Delete.
Ellipsis menu on a post for a community moderator. When you delete content, you also have the opportunity to report content that breaks the Fortnite Communities Guidelines.
Delete content dialog.
It’s important that you report violative content to Epic so that violations to the terms of service go through the proper escalation process.
Posts that you delete from your community no longer show up in channels. However, users who still have a direct link to that content are able to navigate there. Users can continue to reply to the post.
Deleting a Reply
Similar to deleting a post, replies have a Delete option available from the ellipsis menu.
When you delete a reply, that reply can no longer be viewed. Unlike with a post, there is no direct link to view a reply, so no one will be able to see this reply after it’s deleted.
Deleted replies use placeholder text so readers still have the context of the deleted message when reading other users’ responses.
Banning Users from Your Community
If you have users who are not respecting your community’s internal rules, but are not breaking Epic’s terms of service, you can ban those users only within your own community. If users are breaking Epic’s terms of service, refer to Reporting Content on Fortnite Communities for how to report their activities
The following Team roles have permissions to ban users from a community:
Community owner
Administrator
Moderator
While under a ban within your community, a user will not be able to post in any of your community’s channels, or reply to any community posts.
How To Ban a User
Click the ellipsis menu next to a user’s Post or Reply and select Ban user.
Use the Ellipses menu next to a reply to ban a user. Select the duration of the ban, then click Confirm.
The ban settings.
When the moderation team is viewing their community, they will see any users that are currently banned. If a moderator wants to delete that user’s content, see Deleting Posts and Replies.
When that user logs in, they will no longer see the Post box to create a new post or reply in your community. They will also see a banner at the top of their window indicating that they are under a ban within your community, and when that ban will be lifted.
Managing Banned Users
From your Community Settings, you can:
See a summary of all users who have been banned in your community.
Check the ban history of an individual user.
To access this section, click the Gear icon next to your community name on the main Community Front Page. Then select Banned users from the left navigation.
You see at the top of the list any users that are currently undergoing a ban, followed by users who had previously been banned. To find a specific user, perform Search by name and type in their full display name.
Unban Users
Click the ellipses next to the user to Unban the user immediately instead of letting the ban elapse at the original time.
Show Ban History
Click the caret to display a list of the 10 most recent bans on a user. This can help you determine whether a user is consistently breaking your community’s rules.
