KWS Support

Where to get support and information when using Kids Web Services.

KWS documentation and FAQs

Please refer first to this documentation and the KWS FAQs as they may contain answers to some or all of your KWS-related questions.

Community support

If you require further support, refer to the Community Support Forum. There you may browse past questions raised by other developers or raise a new question for discussion.

To raise a new question in the Community Support Forum:

  1. Sign in using your Epic Account details.

  2. Click Create New Discussion. Make sure you are posting to "Kids Web Services".

  3. In the pop-up form, enter your question and add any relevant details and/or attachments.

After your question is posted, other developers can view and answer your question. The forum is occasionally monitored by members of our team, who will attend to any questions that remain unanswered by the community.

KWS newsletter

At the end of every quarter, we send out a newsletter to all developers that are signed up to the Developer Portal. This newsletter contains information regarding recent updates to the KWS platform and our plans for the next quarter.

If you are not already signed up to the Developer Portal, but would like to receive these updates, sign up to the KWS newsletter here. You may unsubscribe from the newsletters at any time.

Other links to useful materials