Known Issues and Recent Updates

Track Closed Beta Release Updates

Are you a Closed Beta partner? If you are not participating in the Closed Beta release, you can access documentation by using your Epic Games account to sign in to the Knowledge Base.

Known Issues

  • Display Name – Entered when creating a product is only used within the Developer Portal. A future update will make the naming of this field more specific.

  • Push to Stage – May take several minutes after making even small changes. If the submission is still processing after 10 minutes, please create a case.

  • Localization template – At this time, before uploading localization content, you will need to remove columns for any languages you have not translated.

  • Agreements – You cannot use a screen magnifier or operating system dictation feature to assist you when you view an agreement.

Recent Updates

June 23, 2022 Release

New! When setting dates for product offers, users are now presented with a guided walkthrough for a simplified, more intuitive experience. The new experience prompts users to answer a series of questions related to their offer to ensure relevant details are captured up front (i.e., Was this offer previously released on PC or Mac?). Additionally, the new experience features an offer date timeline visualization that helps boost understanding and overall accuracy of configurations.

Note: While the guided experience presents information in a new format, the specific details requested have not changed with this update.

  • The guided experience displays by default when configuring offer dates for a new offer. Similarly, the guided experience displays when configuring dates for the first time on an existing offer.

  • When updating previously-configured offer dates, users can select Guided Experience to walk through the steps and complete their desired changes. Alternatively, users can leverage the classic offer date view to complete their desired updates from a single page.

May 5, 2022 Release

April 14, 2022 Release

  • New! Digital Acceptance of Distribution & Email Sharing Agreements. Learn more: Agreements.

  • New! Selecting an estimated date will format the Release Date on product detail pages.

March 24, 2022 Release

  • New! Localization for Images and Video is now available. Users can upload localized assets so that Epic Games Store users can see a tailored experience when viewing a product page in their preferred language. Learn more: Localization.

  • Bug fix - remove non-functional 'Share revenue with underage affiliates' checkbox on offer configuration.

March 9, 2022 Release

Localization Template Updates- FAQ and About Section Contents

  • Before, section contents for sections containing multiple text blocks and images (About and FAQ sections) were combined into a single cell in the localization template, including markdown code for images. Now, content blocks are separated into separate rows in the localization file, and no longer contain information about images.

New! Asynchronous localization file upload

  • Before, users needed to wait for a localization file to upload and save when the upload completed. Now, users can upload a file and come back to see the results in the History section.

  • Users can now see any errors that occurred with an uploaded file on the upload screen.

  • Users can download a previously uploaded file from the file upload screen.

New! Localization file upload history

  • Users can now view a history of uploaded localization files for all files uploaded after this update.

  • Users can view the status of uploaded files in file upload history.

  • Users can view a detailed error report of all issues with previous uploaded files.

  • Users can download previous uploaded localization files from the file history screen.

Learn More: Localization

February 10, 2022 Release

  • Updates to URL path naming in the Dev Portal Publishing Tools. Please note, saved bookmarks may be impacted by this change.

  • Coming Soon Page requirement changes. If you would like to publish a coming soon page for an offer, it is no longer required to attach a binary to the associated artifact. Learn More: Manage Offers.

November 29, 2021 Release

  • Support for Closed Captioning for videos

  • Support for Consumable Offer Types

  • New! Product dashboard allows you see a quick overview of your product status

  • New! Get started in the Publishing tools with an Interactive onboarding walk-through.

How to Get Support

If you need support from the Epic Games Store team during the process, you can create a case.

Please be aware that you will not be able to create cases until you have completed the onboarding process. If you have issues accessing the case creation page, please reach out to your business support contact.

Your Feedback Is Important

Epic Games would like your feedback on the tools and publishing process. We may contact you directly, and you can also give us feedback by creating a case.