Sanctions Interface

The Sanctions Interface manages punitive actions taken against your users. Actions may include temporary or permanent bans from gameplay or communication bans that limit the social aspects of your product for a particular user. You define the disciplinary actions for your product to handle negative behavior based on your use cases.

Before using the Sanctions Interface, you must configure your client credentials. To protect your users' data, select the appropriate Client Policy Type from the available options to minimize granted permissions.

To begin working with the Sanctions Interface, you must first establish your users’ identities with the Connect Interface.

To query for active sanctions against your users, use the following functions:

• EOS_Sanctions_QueryActivePlayerSanctions to retrieve sanction data from the EOS backend. The associated callback triggers on completion or failure.
• Upon success, EOS_Sanctions_GetPlayerSanctionCount and EOS_Sanctions_CopyPlayerSanctionByIndex access the requested user’s active sanction data.
• When finished with the user’s sanction data, call EOS_Sanctions_PlayerSanction_Release to release the specified user’s data before querying for another user.

Note: Calling EOS_Sanctions_QueryActivePlayerSanctions resets cached data. After a successful function call, you may decide to access and copy the returned data before querying another user.

The Sanctions Interface can be found in the Developer Portal by selecting the specific product you want to manage, clicking the Game Services section in the side-panel navigation bar, and selecting Sanctions.

From here, you can:

• Add new sanctions
• Remove any active or pending sanctions
• Activate a pending sanction
• Update the details of a sanction

To add a new sanction, select the Add New Sanctions button near the top of the Sanctions UI.

Once selected, a modal slides open to reveal input fields including sanction action, type, justification, tags, and player IDs.

Sanctions may be permanent or for a temporary duration of 1 day, 3 days, 7 days, or 30 days.

Tip: By selecting a sanction listed in the UI, you can see all the sanctions placed on the associated user with justifications and the option to modify (remove, activate, or update).

Sanctions are enforced at the session level; enforcement can only be configured when the session is created. For more information, see the Enforcing Sanctions section of the Sessions Interface documentation.

You can create a sanction appeal via the Sanctions Web APIs.

Sanction Appeals can be found in the Developer Portal by selecting the specific product you want to manage and navigating through Game Services > Operations > Sanctions. You can also find it from the specific player profile under the Sanctions section. A sanction appeal can be Open, In progress or Closed.

In Sanction Appeals, you can:

• View new sanction appeals and the associated sanction
• Assign one or all the appeal(s) to yourself
• Change the status of one or all sanction appeals
• Close one or all sanction appeals by adding a decision to also close the associated sanction(s)

Tip: Whenever a sanction is closed, all linked sanction appeals for this sanction will be closed automatically.